Finding good employees can mean the difference between having an ultra-successful business and a so-so one. However, in today’s changing job world, it’s difficult for managers to know which skills to hire for. While there are a number of useful skills that any employee could have, here are four of the most important ones.
Who can make good decisions in the rapidly-changing world of work? For the employee with good problem-solving skills, the potential for future growth is tremendous. Here’s how this requirement might manifest on the job. The average employee today might be asked to work through a crisis at work without the proper tools to do so or to work on a new project that goes beyond the scope of his/ her original job description. If you hire someone who can do any of these tasks and more and even save money and time doing it, you’ve got a valuable employee. While this is a difficult skill to teach, there are ways to develop your problem-solving skills. Employers can take the time to discuss these methods during training meetings and encourage employees to engage in self-study as well.
Being able to communicate well is important in the world of work. There are different kinds of communication skills, and it is important to have employees who are proficient in all of them. Chances are good that the average employee might be asked to write emails, talk face-to-face or via phone or Zoom with customers, and depending on the market, might even have to interpret or translate documents and conversations. There are a lot of training opportunities to help employees with their communication skills, and it’s important that employers take the time to ensure that these are taught.
The professional world is rife with conflict, particularly whenever customer service is involved. It’s essential, therefore, to make sure your employees are able to de-escalate situations calmly and professionally. Conflict resolution training. can help your employees be prepared to represent your company well and keep relations with customers friendly. These skills can also be translated to de-escalating conflicts between coworkers and therefore is an essential skill for any HR representatives in your company.
At the turn of the last century, the skills that employees needed the most didn’t always require much creativity. Many jobs were assembly line work and the same day after day. That isn’t the case now. The nature of workplace problems has changed where autonomous jobs are now handled by machines and computers, and the role of creating is left to the employees. One-size-fits-all solutions won’t work, particularly in the world of coding and IT. These require employees to think outside the box. The most effective managers hire employees who can think creatively because those employees are ready to face the workplace issues of the 21st century.
The right employee today possesses a number of important skills, including communication, teamwork, conflict resolution, and creativity skills. These skills make the employee adaptable to the ever-changing environment of today’s workforce. Employers who hire people with these skills give their businesses an edge over those employees who don’t.