Enterprise mobility has become one of the biggest competitive differentiators available today, due to its ability to streamline and improve communications with customers and employees, even when your employees are located across multiple facilities. If you haven’t yet discovered the benefits of enterprise mobility, contact your unified communications provider to find out more about NEC voice solutions.
In the meantime, here are some examples of ways mobility solutions are used.
1. Contact using any device
Many NEC voice solutions have the ability to send calls to any device, whether a desktop handset or a wireless smartphone. Systems can even ring both devices simultaneously so employees don’t have to remember to forward calls when they leave the office and they are always available to answer incoming calls. This is especially helpful for employees who travel frequently or who spend time on the road visiting customers.
Mobility solutions are extremely critical because so many businesses have multiple facilities separated by great distances. Employees who spend time in multiple locations may have a desk phone in both places, and NEC voice solutions can ring both extensions either in sequence or at the same time.
2. Mass communications
Your unified communications provider can show you how to use your NEC voice solutions to send mass communications to groups of people. You may find this feature helpful in the event of bad weather that forces you to close a location because you can notify employees or customers with appointments before they venture into dangerous weather conditions, only to find that you are closed when they arrive.
You may also find this feature convenient for client appointment reminders or for internal announcements that go to all employees, such as annual benefit enrollment deadlines.
3. Communicate across locations
Mobility solutions are extremely critical because so many businesses have multiple facilities separated by great distances. Employees who spend time in multiple locations may have a desk phone in both places, and NEC voice solutions can ring both extensions either in sequence or at the same time.
Using NEC voice solutions to handle communications for multiple facilities is not only convenient for customers and employees, but it is also extremely cost effective while improving and streamlining communication processes.
4. Integrated voice/video/Instant messaging
NEC voice solutions do much more than just manage voice calls. Most systems also incorporate conference calls, including video conferencing. Video conferencing using a modern unified communications system is incredibly simple, unlike the complex and cumbersome dedicated video conferencing systems of the past.
Video conferencing doesn’t require expensive dedicated conference room setups that used to be necessary to support video calls any longer. Users can join a video conference right from their desks, usually using the camera incorporated in their PC, so there is no extra equipment to buy. Since users are using the equipment they already have and they can start or join a call from virtually anywhere, they are much more likely to use the video capability. The result is improved collaboration and better teamwork, so projects run more smoothly.
In addition, unified communications systems incorporate instant messaging and presence data, so employees can get simple answers quickly without disturbing people who are in meetings or out of the office.
5. Voice mail over email
One of the most convenient features of a unified communications system is the ability to receive voice mail messages as email attachments. Users don’t have to remember to dial in to check for messages since the system pushes messages to them as soon as the caller leaves them. Since many users now receive their company email on their smartphones and mobile devices, they know right away when they have a message. If the message is urgent, they can respond right from their smartphones to resolve issues, even when they are traveling or at home.
This capability greatly improves customer communication and problem resolution and helps to make the entire company more productive.
These are just a few ideas about how NEC voice systems can enable enterprise mobility and better communication across the entire enterprise. A unified communications systems provider can help you understand mobility solutions and the advantages of NEC voice systems and unified communications systems.
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Scott Resnick is a business phone systems expert and President of Today’s Telecommunications Industries, LLC (TTI) in Houston, TX. To read more of Scott’s expertise on NEC VoIP phone systems, visit www.ttihouston.com/blog.